WASN’T THE PRODUCT QUITE RIGHT?
Finsket products come with a 30-day exchange and return policy. A consumer has the right to cancel a distance sales order (such as an order made and placed in the online store, by email or by phone) by notifying the cancellation within 30 days of receiving the product at the latest. If you have the right to cancel the order and you decide to cancel the order, the product must be returned within 30 days of making the cancellation notice.
If the consumer had already paid for the products to be returned, the payment will be returned to the customer within a reasonable time after receiving the returned products. The payment will be returned using the same payment method with which the order was placed. Cancellation of the order is possible and the customer has the right to a refund only when the product is returned new, unused and undamaged, with the original tags in place or in its original, unopened packaging, if the product has its own packaging.
We will notify you by email without delay of the receipt of the cancellation notice. Return the products by filling out the return form that came with the products and deliver the returned products to the address mentioned in the form. If you prefer, you can also print the return form here.
The consumer pays the shipping costs for returning the products. Failure to pick up the goods from the post office or other pick-up location without a separate notice of cancellation is not considered a cancellation of the order.
The ordered product can be changed for another one under the same conditions and procedures as the order can be cancelled. However, in change situations in Finland, the customer can use Posti's or Matkahuolto's contract number free of charge.
Matkahuolto contract number: 9520635
Posti contract number: 633881
The Posti and Matkahuolto contract numbers apply only to exchanges and returns from Finland. Return codes do not work at parcel lockers.
You can return the item as a parcel via Posti’s customer return service or through Matkahuolto. Once we receive the package, we will inspect the condition of the product and process the return within one week. Please keep the return receipt until your refund has been completed.
When returning a product, use the contract numbers of Posti or Matkahuolto. These contract numbers apply only to exchanges and returns made from within Finland.
A return fee of €7 will be deducted from the refund. In the case of an exchange, you may use Posti’s or Matkahuolto’s contract number free of charge.
For faulty or incorrect products, please contact our customer service first. For any questions regarding returns, exchanges, or incorrect items, feel free to get in touch with our customer service.
Finsket shares a joint customer service with Paapii.
Joint Customer Service of PaaPii Design Oy:
info@finsket.com
phone: +358 50 310 1443
Customer service hours: Mon–Fri, 9 am – 5 pm
PaaPii Design Oy / FINSKET
Terminaalikatu 7
67700 Kokkola